“Thank you for choosing Dntwn.com as your shopping destination!
Here are some important details about our payment and shipping policies:
Payment:
Most orders qualify for free shipping, with no minimum purchase requirement.
We accept PayPal payments, And major credit cards such as VISA, Mastercard, AMEX could be accepted through PayPal.
Upon authorization and verification of your order, a confirmation email will be sent to you, and we will promptly begin preparing your order.
Shipping:
Our shipping policies are tailored for orders within the United Kingdom.
Currently, we ship exclusively to the United Kingdom.
The overall delivery time includes order processing time and shipping time.
Order Processing Time:
Approximately 3-5 business days. This is the time required for us to process and prepare your order for shipping. Orders are typically processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time:
Approximately 7-14 business days. Delivery time may vary based on your location and other factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel. Order submissions after 5:00 pm (PST) will be processed the following day.
Tracking:
You will receive a tracking confirmation email once your order has been shipped. Please allow 3-5 working days for tracking information to be updated. If your order is already in transit and there haven’t been updates for several days, please be patient, as it usually takes a few more days for updates to appear once the parcel reaches the next shipping station.
Address Change:
Once a package is en route, we are unable to change the delivery address. If you need to change the delivery location, please contact us within 24 hours of placing your order via email.
Order Cancellations:
You can cancel your order before it is shipped by contacting us. If you cancel on time, we will refund the full payment to your original payment method. However, orders that are already in transit or have been processed cannot be canceled.
Tax:
Generally, there are no additional charges beyond what you paid when placing your order. However, in rare cases, there may be VAT, customs duties, or fees imposed by your destination country. If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt for a refund.
Missing Items:
If an order gets stuck at customs, is sent back, or is lost during delivery, please contact our support team. We will assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: APRICOT TRADING LIMITED
Company Address: ROOM 06, 2/F, BLOCK F, TUEN MUN INDUSTRIAL CENTRE, 2 SAN PING STREET, TUEN MUN, NT HONG KONG
Email: [email protected]
Note: The provided address does not accept returns. For returns, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these step-by-step instructions to monitor your shipment:
Click on the “Track Your Order” link provided in the page footer.
Use the tracking number you received in the email to track your package.
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help!