Dear Valued Customers,
To provide better assistance, we have gathered responses to frequently asked questions:
Q: Is the product guaranteed?
A: Yes, our lighting products come with a warranty service. The duration and specific conditions of the warranty may vary by product. If you encounter any quality issues during use, please contact our customer service team for further assistance.
Q: How can I check the status of my order?
A: You can track your order status by logging into our website at dntwn.com and visiting your account page. Your account page displays your order history, current order status, and estimated delivery date. Additionally, we will send you an order confirmation email with a package tracking number for real-time updates on your order’s progress.
Q: How can I track my package?
A: Simply copy or note down the tracking number provided and visit the official website of the logistics company responsible for shipping. On their tracking or inquiry page, input the tracking number and follow the provided instructions. The logistics company will provide detailed information on your package’s current location and shipping status.
Q: What should I do if I want to exchange an item?
A: Please contact our customer service team, who will explain our exchange policy and ensure you understand the terms and requirements. This may include exchange deadlines, product condition stipulations, and return procedures.
Q: What types of lights do you offer?
A: We offer lighting fixtures in various styles, including chandeliers, table lamps, wall lamps, floor lamps, and more. Our diverse range caters to different room lighting needs and personal preferences. Whether you prefer a modern minimalist design, a classic vintage style, or a luxurious and sophisticated lamp, we have options to meet your needs.
We appreciate your understanding and cooperation! We are committed to delivering exceptional customer service to ensure your shopping experience is enjoyable and satisfying. For further information, feel free to contact us at [email protected].
Best Regards,
APRICOT TRADING LIMITED